Manage Your Subscription
Learn how to manage your subscription, update your payment method, download invoices, and understand billing cycles inside TTO.
By Nina1 author22 articles
- š Can't Access Your Overview? Check Which Email You're Logged In WithIf you can only see one event and can't get back to your full dashboard with all your projects, this article will help you figure out why.
- š³ Why Was I Charged Multiple Times? Duplicate Subscriptions ExplainedNoticed multiple charges for the same fee around the same time? Here's a common cause, and how to check for it.
Plans & Subscriptions
Learn about TTOās plans and subscriptions, including whatās included in each option, feature availability, and how to manage or upgrade your subscription.
- Monthly Planning SubscriptionThe Monthly Planning Subscription is designed for planners who need flexibility while accessing essential TTO features on a month-to-month basis.
- Annual Planning SubscriptionThe Annual Subscription is ideal for planners looking for long-term value and continued access to TTO features throughout the year.
- Rewards & Special OffersTTO offers a 10% discount when you choose an Annual Subscription.
- VAT Not Included in BillingAt this time, VAT is not included in TTOās billing process.
- Payment Methods for TTOTTO offers secure and convenient payment options for subscriptions and purchases.
- Free TrialTTO offers a 31-day free trial so you can explore the platform and its features before committing to a subscription.
Managing Collaborators
Learn how to invite, manage, and assign roles to collaborators on a wedding.
- š„ Collaborators Overview: Co-Planner vs Client/CoupleThis article explains the different collaborator roles available in TTO and helps you understand when to invite a Co-Planner versus a Client/Couple.
- ā Invite a Co-PlannerThe Invite Co-Planner feature allows you to add other planners or team members to help manage a wedding. This is ideal for collaborating with colleagues, assistants, or planning partners whileā¦
- š Invite Clients / CouplesThe Invite Clients / Couples feature allows you to give the couple getting married access to their wedding within TTO. This helps keep them involved, informed, and able to manageā¦
- š„Understanding Planner and Collaborator VisibilityThe Collaborators section allows clients to see who has access to their event, including assigned planners and other collaborators.
- š What Happens to Your Data When You Cancel vs. Remove a Team MemberCancelling your subscription and removing a team member are two very different operations - here's exactly what happens to your data in each case.
TTO Subscription Cancellations, Invoices & Refund Process
Get help with cancelling your TTO subscription, requesting refunds, and accessing invoices or billing details.
- How to Cancel Your TTO SubscriptionYou can cancel your TTO subscription directly from your account settings at any time. Follow the steps below to complete the cancellation.
- How to Access Your Invoices & ReceiptsYou can view and download your TTO invoices and receipts directly through Stripe from your account settings.
- How to Request a RefundIf you believe you were charged in error or would like to request a refund for your TTO subscription, please follow the steps below.
- š What Happens After Your Account Access Is RestoredIf your account access was paused due to a payment issue and you've since updated your billing details, here's what to expect once everything's back up and running.
- š³ Stripe Account Migration: Where to Find Your InvoicesWe've recently migrated to a new Stripe account, and this affects where you'll go to access your invoices going forward š
- š Can I Reverse a Cancellation and Reactivate My Subscription?If you've cancelled your subscription and want it back before your billing period ends, here's what to know.
- āøļø Can I Pause My Subscription Instead of Cancelling?Not planning to use TTO for a while, but don't want to lose your projects? Here's what to know about pausing vs. cancelling.