Manage Your Subscription
Learn how to manage your subscription, update your payment method, download invoices, and understand billing cycles inside TTO.
By Nina and 1 other2 authors20 articles
Plans & Subscriptions
Learn about TTOās plans and subscriptions, including whatās included in each option, feature availability, and how to manage or upgrade your subscription.
- Monthly Planning SubscriptionThe Monthly Planning Subscription is designed for planners who need flexibility while accessing essential TTO features on a month-to-month basis.
- Annual Planning SubscriptionThe Annual Subscription is ideal for planners looking for long-term value and continued access to TTO features throughout the year.
- Rewards & Special OffersTTO offers a 10% discount when you choose an Annual Subscription.
- VAT Not Included in BillingAt this time, VAT is not included in TTOās billing process.
- Payment Methods for TTOTTO offers secure and convenient payment options for subscriptions and purchases.
- Free TrialTTO offers a 31-day free trial so you can explore the platform and its features before committing to a subscription.
Managing Collaborators
Learn how to invite, manage, and assign roles to collaborators on a wedding.
- š„ Collaborators Overview: Co-Planner vs Client/CoupleThis article explains the different collaborator roles available in TTO and helps you understand when to invite a Co-Planner versus a Client/Couple.
- ā Invite a Co-PlannerThe Invite Co-Planner feature allows you to add other planners or team members to help manage a wedding. This is ideal for collaborating with colleagues, assistants, or planning partners whileā¦
- š Invite Clients / CouplesThe Invite Clients / Couples feature allows you to give the couple getting married access to their wedding within TTO. This helps keep them involved, informed, and able to manageā¦
- š„Understanding Planner and Collaborator VisibilityThe Collaborators section allows clients to see who has access to their event, including assigned planners and other collaborators.
- š What Happens to Your Data When You Cancel vs. Remove a Team MemberCancelling your subscription and removing a team member are two very different operations - here's exactly what happens to your data in each case.
TTO Subscription Cancellations, Invoices & Refund Process
Get help with cancelling your TTO subscription, requesting refunds, and accessing invoices or billing details.
- How to Cancel Your TTO SubscriptionYou can cancel your TTO subscription directly from your account settings at any time. Follow the steps below to complete the cancellation.
- How to Access Your Invoices & ReceiptsYou can view and download your TTO invoices and receipts directly through Stripe from your account settings.
- How to Request a RefundIf you believe you were charged in error or would like to request a refund for your TTO subscription, please follow the steps below.
- š What Happens After Your Account Access Is RestoredIf your account access was paused due to a payment issue and you've since updated your billing details, here's what to expect once everything's back up and running.
- š³ Stripe Account Migration: Where to Find Your InvoicesWe've recently migrated to a new Stripe account, and this affects where you'll go to access your invoices going forward š
- š Can I Reverse a Cancellation and Reactivate My Subscription?If you've cancelled your subscription and want it back before your billing period ends, here's what to know.