Once our team verifies your latest payment has gone through successfully, your subscription is marked as up to date and your account access is restored right away 🔑 You'll be able to log back in as normal and pick up exactly where you left off — all your guest lists, budgets, and other saved data stay fully intact the whole time, so nothing is lost 💾
A few things to keep in mind:
📁 While your account was paused, your wedding events were moved into archive - once access is restored, they'll come right back out of archive automatically, exactly as you left them
🙌 You don't need to do anything extra once you've updated your payment method — our team handles the verification and confirms with you directly once access is restored
🔄 Still having trouble logging in after getting that confirmation? Try refreshing or logging out and back in first
💬 If the issue sticks around, just reach out to [email protected] and we'll take another look
To avoid this happening again down the line:
💳 Keep your payment method up to date in Billing settings
🔔 Watch out for any payment failure notifications so you can address them quickly
💡 Tip: Keep your payment method up to date in Billing settings and watch out for any payment failure notifications, so you can catch and resolve them quickly before access is affected.