⚡ Cancellation Is Immediate
Cancelling your TTO subscription takes effect immediately — not at the end of your current billing period
Before cancelling, you'll be asked to confirm this by checking a box, so this is expected behavior once confirmed
📌 Note: This means access ends right away on the day you cancel, even if you were still within a paid billing cycle.
🚫 Why Reactivation Isn't Possible
Once a subscription is cancelled, there's nothing for our team to reverse on our end
This is a limitation on the payment processing side — a cancelled subscription cannot be restarted
Because of this, we're unable to "undo" a cancellation or extend access for the remainder of a billing period after the fact
✅ What To Do Instead
If you'd like to regain access:
Subscribe again using the exact same email address tied to your original account
This reactivates your existing account automatically — none of your data is deleted, so all your weddings and invoice payment plans will still be there
📌 Important: It must be the exact same email address. Using a different one will create a brand new, empty account instead of restoring your existing data
Once resubscribed, your previous weddings will appear under the Archived tab — simply unarchive any you'd like to access again.
💡 Tip: If you're ever unsure which email is tied to your original account, check any past confirmation or billing emails from TTO for reference.