🔍 Why This Happens
Your account can have more than one email associated with it - for example, a main planner email, and separate emails for clients or collaborators added to specific events
If you're logged in with an email that's set up as a client on one event (rather than the main planner), you'll only be able to access that specific event — you won't have access to the full planner dashboard, overview, archive, or your other events
📌 Note: This can look like a bug at first - being stuck on one event with no way to navigate back - but it's actually expected behavior based on which account/email you're logged in with.
✅ How to Fix It
Check which email address you're currently logged in with
If it matches a client or collaborator email rather than your main planner email, log out
Log back in using your main planner email — this is the one tied to your full account, with access to your overview, all your events, and your archive
💡 Tip: If you're not sure which email is your main planner login, check with whoever set up your TTO account, or look at any original account setup confirmation emails you may have received.
🧭 Why This Matters
Since a client-level login only has access to the single event it's tied to, things like navigation options, profile settings, and your planner logo won't lead back to an overview — because that login was never meant to have that access in the first place. Logging back in with the correct main planner email resolves this immediately, with no need to check archives or troubleshoot browsers/devices.