🧹 Clear Your Browser Cache
Fully close the browser tab or app (not just refresh)
Clear your browser cache for app.thatstheone.com
Reopen the page and try logging in again
📌 Note: This is often the fix when the app gets stuck loading, shows outdated content, or behaves unexpectedly after we've pushed an update.
📧 Confirm You're Using the Right Email
If you can access one event but not your full dashboard/overview, you may be logged in with an email tied to a client or collaborator account rather than your main planner account
Check which email you're logged in with, and confirm it matches the one associated with your main planner account
If needed, log out and log back in using the correct planner email
🌐 Try a Different Browser or Device
If clearing cache doesn't help, try accessing TTO from a different browser (Safari, Chrome, Firefox) or a different device
This helps rule out whether the issue is isolated to one browser/device or affecting your account more broadly
📩 Still Stuck? Contact Support
If none of the above resolves it, reach out to our support team with the following so we can investigate quickly:
What you're seeing exactly (error message, blank screen, stuck loading, etc.)
A screenshot of the issue
Which browser(s) and device(s) you've already tried
💡 Tip: The more detail you can share upfront, the faster we can pinpoint what's going on and get you back in.