All About Accommodation
Everything you need to know to set up and manage accommodation.
By Nina and 1 other2 authors12 articles
- 🧾 Why does “TTO HOTELS” appear on guest bank statements?Some hotel bookings made through TTO are processed via our secure, trusted hotel booking partners. Because of this, guests may see “TTO HOTELS” listed on their bank or card statements…
- đź’° Is there a fee to create an accommodation page?No. Creating and using the accommodation page in TTO is completely free. You can add hotels, enable live rates, and share the page without any fees.
- 🏨 What happens if a hotel becomes unavailable?If a hotel becomes unavailable, it will automatically stop showing as bookable through Live Rates. This usually happens when rooms sell out or availability changes on the hotel’s side.
- đź’¬ Can I see which guests booked accommodation?At the moment, TTO does not show individual guest-level booking details for Live Rates accommodation.
- 📬 Who do guests contact if they have booking issues?If a guest experiences an issue while booking accommodation through Live Rates, they should contact the booking provider directly, using the support details included in their booking confirmation.
- 🌍 Which countries do you support?Live hotel rates on TTO are available in most major destinations worldwide. This includes countries such as:
- 🗓️ When should I create my accommodation page and share it with guests?The best time to create and share your accommodation page is when you send out your Save the Dates or wedding invitations.
- ⏳ How much time do guests have to book?Because hotel rates are live, prices and availability can change daily.
- đź’¸ Do you offer the cheapest rates?TTO provides access to competitive, real-time hotel rates through our trusted booking partners.
- 🏨 Accommodations: Recommended Hotels & Smart FiltersThe Accommodations feature helps you highlight the best hotel options for your guests and makes it easier for them to choose where to stay.
- 🏨 Why Are Some Hotels Showing as Sold Out?Noticed a hotel on your Accommodation page marked as sold out? Here's what that usually means and what to do about it.
- đź’ł Charged But No Booking Confirmation? Here's WhySeeing a charge on your account but no confirmation email for your accommodation booking? Here's what's likely going on.