🔍 Why This Happens
When you make a booking, a confirmation email is sent to the email address you used at checkout - this only happens once the payment has been successfully completed
Sometimes, a payment is initially authorized by your bank, but then gets canceled or reversed shortly after - this can happen for a variety of reasons on the payment processing side
If this happens, the booking itself is not completed, which is exactly why no confirmation email is sent
📌 Note: Even though the payment didn't go through, you may still see the amount temporarily showing as pending or charged on your bank statement. This is normal — the authorization hold will be released and the funds should return to your account automatically. Depending on your bank, this can take a few days to fully reflect.
✅ What To Do
First, check the inbox (including spam/junk) for the email address used at booking - confirmations are sent there
If no confirmation has come through, this likely means the payment was authorized but then reversed, and the booking was not completed
Keep an eye on your bank statement over the next few days - the pending/charged amount should disappear on its own as funds are returned
If the charge doesn't clear after a few days, or you'd still like to complete the booking, reach out to support with the email used at checkout so we can look into the specific transaction
💡 Tip: If you still want to book the accommodation, you may need to attempt the booking again, since a canceled payment means the original booking never went through.