📩 Where guests can find support
After completing a booking, guests receive a confirmation email from the booking provider. This email includes:
📧 Contact details for booking support
🔗 A reference number for the reservation
🛎️ Instructions for changes, cancellations, or questions
This ensures guests get help from the team that manages the booking itself.
🚫 When to contact the planner or couple
Planners or couples usually don’t have access to modify or manage individual bookings. Guests should only reach out to the planner or couple if:
🧭 They need clarification on which hotel to choose
📍 They have general questions about location or timing
🔑 Key takeaway
For booking-related issues, guests should contact the booking provider listed in their confirmation email. This ensures faster, more accurate support for reservations made through Live Rates.