Once you submit a change or extension request, we reach out to the hotel on your behalf to get it approved. Most hotels come back to us within 24–72 hours, though response times can vary depending on their availability and internal processes. In the meantime, your request will show as pending - it's not confirmed just yet!
Once the hotel gives the green light, we'll let you know about any additional costs for your approval. Final confirmation is only sent once everything is settled - payment (if applicable) and hotel sign-off included.
💡 Pro tip: The earlier you request a change, the better! Last-minute requests can sometimes mean limited availability or longer wait times, so getting ahead of it gives you the best chance of a smooth experience.