How to request a date change
To request a change, please email [email protected] using the same email address associated with the booking and include the following information:
Booking reference number
Hotel name
Original check-in and check-out dates
New dates you would like to request
Once we receive your request, we’ll contact the hotel directly on your behalf.
What happens next
If the hotel approves the change:
An additional fee may apply for extra nights or amended dates, based on the hotel’s current rates
Any extra charges will be shared with you for approval before confirmation
The amended booking or added night may be refundable until a specific date, depending on the hotel’s policy
Prices and availability are subject to change until the amendment is confirmed
If the hotel cannot amend your booking
If the hotel is unable to update your reservation, you may need to:
Book the additional night separately, or
Cancel the existing booking and create a new reservation (subject to the cancellation policy)
Our support team will guide you through the best available option.
Where to find your booking details
You can find your booking reference number and stay details in:
Your accommodation confirmation email
Your TTO account under Accommodation / Bookings
Once your request is submitted, we’ll keep you updated as soon as we receive feedback from the hotel.
Notes ⚠️
Date changes are subject to hotel availability and approval and are not guaranteed. We recommend submitting requests as early as possible. Changes are only confirmed once approved by the hotel and confirmed by our support team. Requests sent from a different email address may take longer to process.