What to Expect If your hotel becomes unavailable, we'll reach out to you as soon as we hear from the hotel or booking provider. We'll explain the situation clearly and walk you through everything you need to know - including what it means for your stay and what options are available to you.
Depending on the hotel's policy and availability, your options may include:
🏨 Moving your reservation to an alternative accommodation
✏️ Adjusting your existing booking
❌ Cancelling your booking if preferred
No changes will be made without your go-ahead. Once you let us know how you'd like to proceed, we'll handle all the coordination on your behalf and keep you updated every step of the way.
ℹ️ Good to know:
Alternative arrangements are subject to availability and hotel approval
Replacement accommodations may differ in location, room type, or amenities
Hotel changes or closures are outside of TTO's control, and response times from hotels may vary
Still have questions or need help reviewing your options? Drop us a line at [email protected] - we're always happy to help! 😊