💬 Using the Chat Widget
Look for the chat icon in the bottom-right corner of the Help Center
Click it to open the chat window
Type your message and hit send — our team will get back to you within the hour
💡 Tip: Before reaching out, try searching for your question in the Help Center — you might find your answer instantly in one of our existing articles!
✍️ Sending Your Message
Once the chat window is open:
Type your question into the message box at the bottom
Hit send (the arrow button, or press Enter)
Our team typically responds within the hour
📌 Note: Our team is available Monday-Friday during office hours. Messages sent outside these hours will be answered as soon as we're back online.
📧 Prefer Email?
You can also reach us directly at [email protected] — handy if you're not near your computer or want to attach files (like screenshots or documents) to your message.
💡 Tip: Before reaching out, try the Search for articles... bar at the top of the Help Center — there's a good chance your question is already answered!