❗ Why this happens
This issue typically occurs when one or more guest entries contain tags or values that aren’t formatted the same way as the rest.
Even a single inconsistent, duplicated, or incorrectly added tag can disrupt the export and cause the entire column to appear blank in Excel.
🛠 Step-by-step: How to fix it
1️⃣ Open your guestlist in TTO
Go to your event in That’s The One and open the Guestlist section.
2️⃣ Review the column that is exporting empty
Look through the column (Attendance, Meal Choice, Tag, etc.).
You’re looking for entries that seem:
Duplicated
Incomplete
Mistyped
Using a different format or tag than others
3️⃣ Remove duplicate tags or repeated entries
If you see:
A guest with the same tag repeated
Multiple tag variations that should be identical
Duplicated guest rows
Delete or clean these duplicate/incorrect entries. This ensures the export reads the column consistently.
4️⃣ Correct or re-apply incorrect values
For any row with unusual or mismatched tags:
Edit the entry so it matches the other guests’ tag format, or
Remove the tag and re-apply it correctly
This helps standardize the data so Excel can read it properly.
5️⃣ Re-export the guestlist
After cleaning up:
Click Export again
Open the new file
Check the column
It should now populate correctly with all the intended values.
💬 Need help?
If you're unsure which entries are causing the issue, send us your guestlist link—we’re happy to look through it and help you fix the formatting.