📨 Why E-Vites Can Go to Spam
Email platforms like Gmail, Outlook, and Yahoo use strong spam-detection systems. Because e-vites are sent from an automated service rather than from your personal email account, some providers may classify them as promotional or potentially suspicious, even when the content is completely safe.
This can vary widely between recipients depending on:
Their email provider
Individual spam-filter settings
Whether the system recognises the sending domain
There is currently no universal method to guarantee that all e-vites land directly in the inbox.
🔧 What You Can Do
Although you can’t fully control how each email provider filters automated messages, you can take steps to help guests find their e-vites:
✔️ Ask guests to check their spam or junk folder
Couples often notify guests that the e-vite may appear in spam, especially if the invite does not arrive within a few minutes.
✔️ Encourage guests to mark the email as “Not Spam”
Once a guest marks it as safe, future communications from TTO are much more likely to go directly to the inbox.
✔️ Remind guests to add you or the sender address to their contacts
This can also help improve deliverability.
💬 Ongoing Improvements
We are continually working to improve email deliverability and reduce the chances of e-vites being flagged. However, because each email provider uses its own filtering rules, no system can guarantee 100% inbox placement.
📌 Summary
If your e-vites land in spam, it’s not unusual and does not indicate an issue with your account.
As a best practice, advise guests to check their spam folder and mark the message as safe to ensure they don’t miss important updates.